Lafendy

United Kingdom

Email: support@lafendy.com

Address: Papevoort 10, Veldhoven, Noord-Brabant, 5503PL, Netherlands

Lafendy Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Range

• Countries: We currently ship within the United Kingdom.
• Future Expansion: Expansion to other shipping areas is being considered.

Shipping Costs

• Within the United Kingdom: Free shipping on all orders 

Order Processing Time

• Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
• Last Order Time: 22:00 (GMT+00:00) Greenwich Mean Time (London).
• Weekend Orders: Orders placed on weekends are processed the next business day.

Transit Time

• Estimated Delivery Time: 5-7 business days.
• Business Days: Shipments occur Monday to Friday.
• Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Shipping Process

• Reliable Courier Services: We ship via YunExpress, Evri, and Royal Mail.
• Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
• Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

Tracking Instructions

• Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
• Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
• Questions: Our support team is ready to assist with any questions about tracking your order.

Missing Items Procedure

• Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@lafendy.com
• Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

Return Policy

• Returns: Returns are accepted within 30 days of receiving your order.
• Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
• Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.